Microsoft Possible Robotext Class Action

Microsoft has reportedly violated the Telephone Consumer Protection Act by sending text messages to unsuspecting consumers. The company reportedly used social media posts on various websites to collect consumer information, specifically phone numbers. It is a violation of the Telephone Consumer Protection Act to send unsolicited telemarketing texts without consent from the person who receives the message. If you or anyone you know has received unsolicited text messages from Microsoft, then you may be part of a class action lawsuit. An investigation into this matter is ongoing. Please contact us using the form on this page or call us at 213-212-2202.

Background
The TCPA was passed by Congress in 1991. It lays out the rules for how and using what type of technology companies can use to contact people for delivering marketing information, situation updates, and even emergency information. For instance, the TCPA makes it illegal for companies to send text messages to people who have not given their express written prior consent to receive them. It is reported that many companies that offer promotions, accounts and services to people through the Internet have been requiring people to give consent to be contacted by calls and text messages to their cell phones as a condition of approval to receive services or a membership. For more on the TCPA and how it protects your rights as a consumer, click here.

Microsoft’s Robotexts
It is reported that Microsoft worked with a marketing company called HelloWorld Inc. to collect consumers’ phone numbers through social media networks by offering promotional items. The deceptive posts on Facebook, Instagram and Twitter encouraged people to send text messages to a promotional phone number in exchange for a chance to get free products or receive exclusive news from the company. People found that they were receiving text message advertisements from Microsoft after having given their numbers to these promotional contests.
The promotional media posts never disclosed to people that entered them that Microsoft would illegally use their numbers for marketing purposes. Some people allegedly began receiving marketing text messages for Microsoft products after texting the word “gamer” to a number given in a Microsoft advertisement on Twitter. The promotion promised access to special offers and news. It is reported that other customers started receiving unwanted text messages after texting “surprise” to a number in Microsoft advertisement on a social website. The people were supposed to receive free products after texting to the number in the advertisement. If you or anyone else has been victimized in this way, you may be part of a class action lawsuit. Please contact us using the form on this page or call us at 213-212-2202.

Please Contact Us
If you or anyone you know has received text messages without giving your consent, from Microsoft or any other company, then you may have a claim. Please contact us at (213) 217-5019.